Melissa Francis is a seasoned professional in customer success and renewals, currently serving as a Senior Customer Success & Renewals Manager at Trellix since May 2023. Prior experience includes nearly a decade at Veracode, where Melissa held several key positions, including Manager of Customer Success, Team Lead, and Principal Security Program Manager, focusing on enterprise accounts and DevSecOps integration. Earlier in her career, Melissa worked as a Customer Success Manager at Applause and served as an Information Technology Consultant at The Bowdoin Group, showcasing expertise in relationship building and technical consulting. Melissa holds a Bachelor of Business Administration in Marketing from Westfield State University.
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