Allan Pauco

Allan Pauco is an experienced IT professional currently serving as the Global IT Service Desk Leader at Trend Micro since May 2008. In this role, Allan oversees daily operations of the service desk, focusing on ticket management, prioritization, and incident resolution while providing performance metrics to stakeholders. Prior positions at Trend Micro include Team Leader for both Consumer Premium Support and Consumer Standard Support, where Allan enhanced operational metrics and managed escalations, ensuring high-quality service for consumer products. Additionally, experience as a Technical Coordinator involved monitoring newly hired support engineers, while earlier roles included providing direct technical support as a Support Engineer. Allan holds a Bachelor of Science degree in Computer Engineering from AMA University and completed secondary education at Ebenezer Montessori Christian School, Inc.