Patrick Hoehn is an experienced professional with a career spanning over two decades in technical training and support. Since September 2006, Patrick has worked at Trend Micro, where roles have included Senior Technical Training Manager (Global), overseeing the Certified Professional Program, and Senior IT Technical Trainer, focusing on education programs for sales and technology professionals. Prior experience includes serving as a Technical Support Specialist at Siemens Enterprise Communications, providing technical support for major clients in telecommunications and finance, and as a Technical Support Representative at Apple, where support covered hardware and software issues for individual and corporate customers. Patrick holds educational credentials from the University of Lyon, France.