Ricardo Ramos is an experienced technology and customer success leader with over 20 years in the cybersecurity and IT industries. They have a proven track record in managing customer portfolios, leading high-performing teams, and driving customer satisfaction across multinational organizations. Currently serving as a Senior PM Operations Manager at Trend Micro, Ricardo has previously held key roles at companies such as ETEK and Grupo Aval, where they were instrumental in defining and executing cybersecurity strategies. With an MBA and bilingual proficiency in English and Spanish, they are a strong communicator and trusted advisor, skilled in optimizing customer experiences and operational efficiencies.
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