Giovanni Spinella

Senior Customer Success Manager at TRG Screen

Giovanni Spinella has a diverse work experience spanning various industries. Giovanni currently works at TRG Screen as a Client Success Manager, responsible for ensuring client satisfaction and support. Prior to this, they held the position of Client Success Support Analyst at the same company.

Before joining TRG Screen, Giovanni worked at London Borough of Camden as a Councillor for Frognal and Fitzjohns ward. Giovanni was involved in various committees, including Health and Adult Social Care Scrutiny, Culture and Environment, Tenants Participation, and Social Cohesion.

Giovanni also gained experience at Infopro Digital as a Customer Service Executive, where they handled client queries, processed subscription orders, raised invoices, and provided technical support. Giovanni was part of client engagement campaigns and played a role in evaluating client satisfaction.

At Incisive Media, Giovanni worked as a Customer Service Executive and took on additional responsibilities such as financial reporting, leading a project to rationalize print output, and participating in client engagement campaigns.

Giovanni also worked at HipSnip as a Customer Service Support Consultant, assisting clients with documentation and contributing to the company's recognition as one of the top 100 start-ups in the UK.

Additionally, Giovanni worked as a Delegate Recruitment Executive at Incisive Media, where they played a key role in marketing and selling their conferences. Giovanni successfully expanded the contact databases for events in France and Luxembourg.

Furthermore, Giovanni was involved with the Hampstead and Kilburn Conservative Association as the Chairman and West Hampstead and Fortune Green branch chairman. Giovanni managed delivery operations, led election campaigns, and coordinated volunteers.

Earlier in their career, Giovanni served as an Assistant to the Secretary General of the Franco-British Council, where they assisted in organizing conferences, managing publications, and marketing activities. Giovanni also gained experience in project management and technical account management at Thomson Reuters, specializing in client migration and system maintenance.

Overall, Giovanni Spinella's work experience demonstrates a strong focus on customer service, client satisfaction, and project management across various organizations and industries.

Giovanni Spinella attended Università degli Studi di Milano from 1993 to 1997, where they earned a degree in Law. Giovanni also simultaneously attended Milan State University during the same period and graduated with another degree in Law. However, it is not specified when they started and completed their studies at both institutions.

In terms of additional certifications, Giovanni obtained the Prince2 Foundation and Practitioner certification from APMG-International in November 2012. Giovanni also received the ITIL Foundation Certificate in IT Service Management, but the exact month and year are not provided.

Furthermore, Giovanni's education history includes attending the International School of London and Liceo Scientifico Giuseppe Galilei, although no specific dates, degrees, or fields of study are mentioned for these schools.

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