Yuliana Fariñas

Yuliana Fariñas has experience in customer support and fraud investigation roles. Yuliana began their career at Teleperformance as a Bilingual Customer Service Representative in 2013, where they assisted Western Union agents with order modifications and refunds. Yuliana then worked at Western Union as a Fraud Analyst in 2014, verifying money orders and contacting customers regarding potential fraud. Later in 2014, they joined Amazon as a Bilingual Customer Service Representative, handling customer inquiries for Amazon.com and Amazon.mx. Yuliana then moved up to the role of Sr Investigator Specialist at Amazon in 2017, where they conducted fraud investigations, designed training materials, and provided coaching. Most recently, in 2021, they worked at Dine.Direct as a Restaurant Happiness Specialist, and they are currently working at Tribal as a Customer Support Analyst.

From 2010 to 2013, Yuliana Fariñas attended Universidad Estatal a Distancia de Costa Rica, where they studied French. No degree completion information is provided.