Rachel Ferguson is a seasoned professional with extensive experience in higher education consultancy, business ownership, customer service, and communications. Currently serving as a Professional Services Consultant at Tribal Group since April 2021, Rachel leads customer implementation projects for the Higher Education Sector. Rachel is the Owner and Founder of Wool You Be Mine, specializing in handcrafted knitted accessories since October 2019. Previous roles include Customer Service Assistant at Tesco, Temporary Customer Services Advisor at Civica, and Faculty Admissions Account Manager at the University of Hull, where responsibilities included admissions management and processing. Earlier career highlights feature positions in public relations and corporate communications, establishing PR offices and managing communications strategies for various organizations. Rachel holds a Postgraduate Certificate in Developing Leadership from the University of Hull and a BA Hons in Administrative Management from the University of Lincolnshire and Humberside.