MJ

Manuel da Silva Jr.

Customer Support Architect at Trilogy

Manuel da Silva Jr. has a diverse work experience that spans from 2016 to the present. From 2016 to 2020, they worked at Automalógica as part of the electric power systems automation team, where they developed and maintained software solutions for substations, powerplants, and electro-intensive industries. Manuel was responsible for project management, requirement analysis, software architecture definition, technical and commercial proposals, and software development. Manuel also had notable achievements such as being the tech lead for a million-dollar project and commissioning over 2 GW of installed power.

Since 2020, Manuel da Silva Jr. has been working at Trilogy as a Customer Support Architect and previously as a Customer Support Agent. In these roles, they provided technical support for a wide range of software, achieving high levels of customer satisfaction and meeting resolution targets. Manuel holds multiple software certifications and was recognized as a top performer in October 2021.

Manuel da Silva Jr. pursued their education at the Universidade Federal do ABC. From 2009 to 2015, they completed a Bachelor of Science and Technology degree. Later, from 2016 to 2018, they focused on Energy Engineering at the same university. Manuel also obtained additional certifications in various subjects. In April 2019, they earned the "Fundamentos do Scrum" certification from LinkedIn, "Agile Meets Design Thinking" certification from Coursera, and "Certificação Elipse Power" from Elipse Software. Furthermore, in March 2022, they completed the "Code Foundations Skill Path" and "Foundations of Cloud Computing Course" from Codecademy. In April 2022, Manuel obtained the "Cybersecurity for Business Course" and "Learn Bash Scripting Course" certifications, also from Codecademy.

Links

Org chart

Timeline

  • Customer Support Architect

    January, 2023 - present

  • Customer Support Agent

    June, 2020

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