Kelly Seidel

Digital Customer Care at Trinity Road, LLC

Kelly Seidel has over a decade of experience in customer care and marketing roles. Currently at Trinity Road, LLC since 2013, Kelly Seidel manages digital customer inquiries, developing efficient responses through email and social media. Previously, as part of the Customer Care team, Kelly Seidel enhanced the order-taking process and supervised warehouse operations. Additionally, in the role of Product Personalization, Kelly Seidel implemented customization strategies for customer orders. Prior experience includes serving as the Assistant Marketing Manager at Chick-fil-A, where responsibilities included organizing marketing events and managing internal communications. Educational qualifications include an Associate’s Degree in Legal Assistant/Paralegal from Central Piedmont Community College and a Bachelor’s Degree in Communication and Media Studies from Appalachian State University.

Location

Charlotte, United States

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Trinity Road, LLC

Trinity Road is a leading multichannel distributor of family-friendly religious and inspirational products. Our brands include The Catholic Company (http://www.catholiccompany.com) the world's leading provider of Catholic books, gifts, and religious articles. Powered by cutting edge internet enabled technology, we strive to meet the diverse needs of hundreds of thousands of customers around the world. Our use of technology has been recognized by national publications including Internet Retailer and Multichannel Merchant magazines. Awards and Recognition (Past and Present): Internet Retailer Second 500 - 2011-2016 Internet Retailer Mobile 500 - 2015-2017 Internet Retailer Social Media 300 - 2013-2016 Internet Retailer Hot 100 - Top 10 Mobile Web Sites 2011 BizRate Circle of Excellence StellaService Customer Service Rating - Excellent


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51-200

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