Michael Monette is a skilled professional with extensive experience in technical support and customer service across various industries. Currently serving as a Production Support Specialist at Trinity Services Group since June 2022, Michael focuses on addressing and prioritizing customer service requests related to technical and financial concerns. Previous roles include Level 3 Windows Hello Technical Support at Optum, where responsibilities involved assisting users with WHfB registrations and resolving access issues, and Intake Coordinator at Health Integrated, managing high-volume calls for medical support. Michael has also held positions in IT assistance and emergency equipment installation, showcasing a diverse skill set in technology and customer relations. Educational credentials include an Associate's degree in Arts from Pasco-Hernando State College and specialized training in technology.
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