Alison Ritterbusch

Alison is a senior leader with more than 25 years of experience in M&A integration, strategic program management, and technical project management. Alison joined Trinity in 2021 as Director of M&A Strategy and Integration responsible for tactical and strategic integration for acquisitions and for developing Integration Management Office (IMO) best practices.

Prior to joining Trinity, she was Senior Director of Program Management and Governance for a global BPO (SYKES Enterprises, now Sitel) of 55,000 that recently grew to 160,000 employees serving Fortune 100 clients. Alison managed the Integration Management Office (IMO) for complex acquisitions, integrating 2,000 - 25,000 employees into the organization. In addition to M&A integration, Alison was responsible for building global technical PMO’s to support product development (IT delivery for Fortune 100 clients), digital and automation solutions for CX including RPA/RDA, chatbot, voice co-bot, AI-driven precision coaching solutions and client implementations. She managed technical programs for major companies including AT&T, Verizon, Abbott, Sony, Cigna, Intuit, Procter & Gamble, etc. Alison also led Transformation Management Office (TMO) initiatives to optimize the operational value chain through global process improvements, changes to operating models, shared services implementation, and process automation.

Prior to Sykes/Sitel, Alison was responsible for managing integration of acquisitions into parent company (PennWell) to create new products and services for the oil and gas industry. She was also named an officer for a start-up that was launched by the parent company.

Alison has a BS in business management from Oklahoma State University, certification as a Prosci Change Management Practitioner, and certification in MIT’s Executive Education in Mastering Design Thinking.