Bianca Monteiro

Bianca Monteiro's work experience includes various roles in different companies. From 2015 to the present, they have worked at Trinks.com, starting as an Assistant Marketer and later becoming the Head of Customer Service. Prior to that, they worked at Rede D'Or São Luiz from 2013 to 2015 as an Academic Administrator. Their earliest work experience was at RM da Silva Comercio de Vestuário from 2010 to 2013, where they worked as an Office Assistant.

Bianca Monteiro's education history is as follows:

In 2006-2008, they attended the INSTITUTO MARTIN LUTHER KING, where they obtained a degree in ENSINO MÉDIO TÉCNICO in PROCESSAMENTO DE DADOS.

From 2015 to 2019, they attended Estácio and received a Bachelor's degree in Administração de Empresas.

In 2022-2023, they pursued a Pós graduação degree in Análise e desenvolvimento de programas at Descomplica Faculdade Digital.

Additionally, they have obtained various certifications, including:

- AGILE PROJECT MANAGEMENT: UM NOVO MODELO DE GESTÃO NAS ORGANIZAÇÕES from Universidade Presbiteriana Mackenzie in July 2021.

- Atendimento ao cliente: Como escrever e-mails from LinkedIn in July 2021.

- Formação e certificação máxima em inteligência emocional from Mindset Academy in July 2021.

- Fundamentos do Atendimento ao Cliente from LinkedIn in July 2021.

- Gestão de Equipes Remotas from Universidade Presbiteriana Mackenzie in July 2021.

- METODOLOGIAS ATIVAS E EDUCAÇÃO HÍBRIDA from Universidade Presbiteriana Mackenzie in July 2021.

- Gestão e Liderança from WR Educacional Ltda ME in May 2020.

- Certificado de Customer Care: Desenvolvendo uma cultura de clientes from Hi Academy in June 2019.

- Brainstorming Técnicas dos 5 Por quês from Estácio in April 2019.

- Comportamento do Consumidor from Estácio in September 2018.

- QUALIDADE DE ATENDIMENTO AO CLIENTE from Estácio in September 2018.