Jenni West Fpc

Jenni West, FPC, has extensive experience in customer service management, currently serving as the Manager of Customer Service at Trion Solutions, Inc. since January 2020. Prior to this, Jenni held various roles at ADP from May 2008 to September 2019, including Client Loyalty Specialist, where Jenni created a SharePoint site and Excel tracker to monitor client success rates for 110,000 clients, contributing to a high Net Promoter Score. As a Senior Client Service Consultant, Jenni mentored new associates and handled manager escalations while maintaining a 99% accuracy rate in a fast-paced environment. Jenni's career began in a Customer Service Consultant position, focusing on delivering exceptional client service and payroll assistance. Educational background includes graduation from Taylor Center High School.