Hector Teh

Hector Teh is an experienced team leader in contact centers, currently serving as Team Leader for Flight Operations at Trip.com Group since July 2023. Prior to this, Hector held the same position at Plaza Premium Group and has extensive customer service experience from roles at TDCX, foodpanda, and Klook, where notable achievements include various attendance and quality awards. Hector began as a Customer Service Representative at ZALORA Group and advanced to a Subject Matter Expert at TDCX, showcasing a strong track record of performance improvements and leadership in high-pressure environments.