Walleed A.

Walleed A. has a diverse work experience spanning over several years. Walleed currently holds the role of Global Director of Customer Service Operations & Processes at Tripadvisor, where they are responsible for driving excellence in customer support operations worldwide. Prior to this, they served as a Global Senior Executive - Service Operations at Wayfair.

Before that, Walleed was the Director of Customer Operations at GoCo Group, where they developed and executed performance improvement strategies and enhanced customer engagement. Walleed also worked at Amazon as the EU Group Operations Lead, where they led the operations for Shipping and Delivery Support in Europe.

In addition, Walleed has held various management positions at companies such as Lyreco UK and Ireland, British Gas, Hibu, and Santander Bank, N.A., where they demonstrated their expertise in customer experience, operations management, and improving key performance indicators.

Throughout their career, Walleed has consistently delivered results and implemented innovative solutions to ensure customer satisfaction and establish lasting relationships.

Walleed A. attended Joseph Chamberlain Sixth Form College from 1995 to 1997 where they obtained 3 A Levels in Physics, Sociology, and Media Studies. In addition to their college education, they obtained several certifications including a Management Certificate from The Institute of Leadership & Management in September 2012, a Six Sigma Black Belt (CSSBB) from Santander UK in October 2006, and became a Fellow of the Society of Actuaries (FSA) also from Santander UK in February 2005.