Ibrain Marcano

Ibrain Marcano possesses extensive experience in IT support and help desk roles across various organizations. Currently serving as an IT Support Tech I at Tris Pharma since June 2022, Ibrain specializes in user account management, O365 administration, and mobile device configuration. Previous experience includes a Help Desk Analyst position with NuWare, where Ibrain provided part-time support for CareCentrix, and an IT Support Technician role at Medi-Centrix, focusing on desktop support and VPN troubleshooting within a healthcare environment. Ibrain has also held multiple technical and help desk positions at companies such as Larsen & Toubro Infotech Ltd, Innovative Technology Solutions, and Kumon North America, gaining expertise in a range of tools and systems including AD, Windows operating systems, and ServiceNow. Ibrain holds an A+ Certification from Unlimited Access Institute and has a solid educational background from Linden High School.