Allen Hankins

Allen Hankins has a diverse work experience spanning from 2007 to the present. Allen'smost recent position is as a Senior Vice President and Technology Operations Officer at Triumph Financial, Inc., where they are responsible for revolutionizing payments and cash-flow management for the transportation industry. Prior to that, Allen worked at DIRECTV Latin America as an AVP of Digital & OTT, where they led a cross-functional team and achieved significant milestones such as saving $200M in operational expenses over four years and launching a new streaming platform in 11 countries in less than 11 months. Allen also held the positions of Director of Digital Transformation and Associate Director of Digital Experience at DIRECTV Latin America. Earlier in their career, Allen served as an Advisory Board Member at Roma Boots, a Manager of Digital Customer Experience at Ambit Energy, and a Director of National Accounts at Athlon Sports Communications. At AT&T, they were a Sr Manager of Digital Customer Experience and led the implementation of Salesforce Service Cloud. Throughout their career, Allen has demonstrated expertise in digital strategy, content management, technology management, and customer experience optimization.

Allen Hankins attended Augustana University (SD), where they earned a Bachelor's degree in an unspecified field of study. In 2014, they participated in the Business Analytics Certificate Program at Southern Methodist University. Allen also studied at the University of Nebraska-Lincoln but did not complete a degree there. In 2021, Allen completed the Executive Development Program in Business Administration and Management at IAE Business School. Alongside their formal education, they obtained several certifications, including the Prosci Certified Change Practitioner from Prosci in November 2022. Allen also obtained certifications from LinkedIn in Articulating Your Value (November 2021), Stories Every Leader Should Tell (May 2021), Cert Prep: Scrum Master (February 2021), Design Thinking: Customer Experience (December 2020), Aaron Dignan on Transformational Change (November 2020), Change Management Foundations (November 2020), Communicating Values (November 2020), Communicating with Transparency (November 2020), Creating a Culture of Learning (November 2020), Design Thinking: Understanding the Process (November 2020), and Learning Design Thinking: Lead Change in Your Organization (November 2020).