Kelly Flones

Kelly Flones is an experienced professional in customer success operations, currently serving as the Director of Customer Success Operations at TRM Labs since August 2024. Prior to this role, Kelly held several leadership positions at Unite Us, including Senior Director of Revenue Operations, where responsibilities encompassed leading customer success initiatives and collaborating across various teams to optimize customer engagement and retention strategies. Previous experience includes roles at TrustRadius, where Kelly developed the Customer Success Operations team, and MB IV, where consulting work involved property management and strategic guidance. Kelly's career also includes IT operations management at Logos and admissions experience at Charter College. Educational background includes a Bachelor of Arts in Communication Studies from Biola University.