James Sparks

James Sparks is the Head of Customer Experience at Trojan Energy. James has over 14 years of experience in customer service and operations management.

Previously, they were the Area Service Manager for Tesla in Scotland and Northern Ireland, where they were responsible for leading Tesla Service in Glasgow, Edinburgh, Aberdeen and Belfast. James also drove the rollout of significant changes and operational improvements in order to allow for increased scalability and optimized customer experience.

Before Tesla, James spent 10 years at British Airways as the Winter Operations Team Manager. In this role, they were responsible for managing the strategy, resource and equipment to deliver the de-icing and anti-icing operation for British Airways at London Heathrow. James also led a team of 63 colleagues to ensure safe flight departures during the winter season and minimising disruption.

James has extensive experience working with the Unite union to establish safe and efficient working practices whilst cultivating a healthy, collaborative relationship between management and Trade Union representatives.

James Sparks studied geography at Durham University.

They are on a team with Ashley Thomson - Design & Manufacturing Director, Gordon Davidson - Chief Financial Officer, and Mark Constable - Head of Business Development. James Sparks reports to Ian MacKenzie, CEO.