Richard T. Waugh

Richard T. Waugh has extensive experience in technical support, sales, and management within the technology and communications sectors. Currently serving as a Technical Support Representative at TROY Group, Inc. since May 2017, Richard handles customer and dealer inquiries while dispatching technicians for printer repairs. Previously, Richard worked at Clover Technologies Group as a Field Sales/Technical Support/Training specialist, ensuring customer satisfaction and creating reports. Long-term experience at West Point Products included roles such as Imaging Specialist, Technical Product Manager overseeing a team, and Senior Quality Technician managing quality assurance efforts. Richard’s technical background is further strengthened by military service in the US Army, focusing on unit level communications maintenance and troubleshooting. Richard holds an Associate's degree in Criminal Justice from Allegany College of Maryland.