Lev Kaufman

Lev Kaufman has extensive experience in operations and customer success, currently serving as an Advisor and Consultant at Voccent and as Head of Operations and Customer Support at True Flood Risk. With a background in hybrid cloud infrastructure and machine learning-based SaaS, Kaufman has led projects in delivery planning, incident management, and continuous improvement across various organizations. Previous roles include overseeing cloud services operations at Bose Corporation and managing global support at Inforbix. Notable achievements also include the establishment of support teams at Verizon and significant reductions in operational costs and problem resolution times at Comverse Technology, demonstrating a consistent focus on customer satisfaction and service excellence. Kaufman holds an MBA from Heriot-Watt University and a Master of Science in Telecommunication Systems from Telecommunications University in St. Petersburg.