The Quality Assurance and Compliance team at TrueAccord is responsible for ensuring that all debt collection practices meet legal standards and internal policies. They conduct audits, perform quality assessments, and analyze processes to maintain compliance while enhancing the overall customer experience. The team collaborates with various departments to implement best practices and drive improvements in service delivery.
Ashley Lohinetz
Compliance & Audit Analyst
Brian Reynolds
QA Analyst
Heather Jensen
Junior Quality Analyst
Kaylein Salinas
Junior Paralegal
Leana Lares
Junior Paralegal
Milo Onken
Director, Quality Assurance
Sean Shan
Compliance and Audit Analyst
Stacy Jennings
Compliance and Audit Analyst
Yuri Aurich Jesurun
QA Analyst