Eric J. Reid

Training Manager, Customer Success at TrueFort

Eric J. Reid has a long and varied work experience. Eric J. began their career in 2001 as a Senior Applications Instructor at New Horizons Computer Learning Centers. In 2003, they became the Director of Student Services at Foss Training. In 2007, they were the Director of Operations at PushButtonMusic. From 2008 to 2014, they held two roles at Centriq Training: Technical Instructor and Connections Business Development Manager. In 2014, they were a .Net Developer Analyst at WACHTER, Inc. From 2015 to 2020, they were a .NET Trainer & Technical Instructor at Centriq Training. In 2020, they were a Senior Technical Trainer at Twilio Inc. In 2022, they became a Training Manager, Customer Success at TrueFort and a Program Manager, Training & Enablement at Narvar. Eric J. is currently the Owner of Open Road Communications, LLC.

Eric J. Reid's education history includes a B.S. in Business Communications from the University of Kansas School of Journalism and Mass Communications, which they completed between 1995 and 1999. Prior to that, they attended RSG Steenwijk in 1994-1995 and was part of the Rotary Youth Exchange in Holland during the same time period. Reid has also obtained several certifications from institutions such as LinkedIn, Twilio Inc., Microsoft, Adobe, Certiport, and CIW (Certified Internet Web Professional). These certifications include Learn Salesforce 2017: Lightning, Salesforce Lightning Essentials: First Look, Salesforce: Custom Reports, Flex Certification, Twilio Platform Certification, Microsoft Certified Professional, Microsoft Technology Associate (MTA): Web Development Fundamentals, ACE (Adobe Certified Expert, Web Specialist) in DreamWeaver/Flash/Photoshop, ACI (Adobe Certified Instructor), CIW-Certified Instructor, CTT+ (CompTIA Certified Technical Trainer), IC3 Certified, MOUS Excel & PowerPoint, Master CIW Designer, i-Net+ (CompTIA Internet Certification).


Previous companies

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  • Training Manager, Customer Success

    September, 2022 - present