Thomas J. Johnson

Thomas J. Johnson is an experienced customer support and program management professional with a strong background in developing and optimizing support systems. Currently serving as a Customer Support Generalist at TrueNorth, Thomas works alongside the Support and Partnerships manager to enhance customer support processes. Previous roles include Customer Support Manager at Deako Lighting, where Thomas achieved a 94% CSAT rate and reduced call abandonment by 54%. Thomas has also held positions at Notion, where contributions to the IDEA program and management of APAC support operations were pivotal, and has experience in various customer support roles at companies such as Metal, Credit Karma, Stripe, and Apple. Educational qualifications include a B.A. in International Studies from California State University, East Bay, along with a study abroad stint at Okayama University.