María Camila Ortiz Lerma

María Camila Ortiz Lerma has a diverse work experience in designing and improving user experiences. María Camila started their career as a Business Analyst at Carvajal Tecnología y Servicios in 2017, where they led training processes and accompanied projects to improve customer experience.

From 2018 to 2019, they worked at Seguros SURA in various roles, including Lead Designer and Business and Operation Analyst CX. María Camila led initiatives to transform and improve the customer experience, designed and implemented process improvements, and analyzed customer data and feedback to enhance existing solutions.

In 2022, María joined KLYM as a Sr CX Product Manager and UX Chapter Lead. María Camila'sresponsibilities included leading a team for executing the CX/UX roadmap, designing and implementing product initiatives for platform usability and self-management, and defining the UX strategy for the company.

This was followed by their most recent role at Truora Inc., starting in 2023, where María serves as a Design Lead (UX/UI). Specific details about this role were not provided.

Overall, María Camila Ortiz Lerma has demonstrated expertise in user experience design, product management, and driving customer-focused initiatives in various organizations.

María Camila Ortiz Lerma completed their education as follows:

- From 2012 to 2017, they attended Universidad ICESI, where they earned a degree in Industrial Engineering.

- In 2019, they pursued a diploma in Strategic Innovation and Creativity at Universidad ICESI.

- Starting in 2020 and ending in 2022, they attended Universidad Externado de Colombia, focusing on Digital Experience Management in the field of Marketing.

- Additionally, they obtained certifications in Agile Scrum from IT Services, although specific dates of completion were not provided.

- Lastly, they also pursued Customer Experience Management at IZO, although the dates of enrollment were not specified.