Zack Hamilton

Zack Hamilton is an accomplished executive specializing in customer experience (CX) and growth strategy, with a rich history of impactful roles across various organizations. Currently serving as an Executive, Strategic CX Advisor at Higher Oak and TruRating, as well as the Founder & Host of Unf*cking Your CX, Zack aims to revolutionize the customer experience landscape. Previous positions include Senior Vice President of Growth Strategy & Enablement at parcelLab, where Zack achieved significant sales velocity improvements, and Chief Experience & Strategy Officer at Chatter Research, leading to notable pipeline and margin growth. With experience in shaping CX frameworks at companies like Medallia and Aaron's, Zack has consistently demonstrated expertise in aligning CX initiatives with business outcomes, underpinned by an Executive MBA from thePower and a Bachelor of Business Administration from the University of Hawaii at Manoa.