Sandra Kinzler

Sandra Kinzler is an accomplished professional with extensive experience in leadership and project management across various sectors. Currently serving as Programme Lead for CRM Transformation at Convatec, Sandra is responsible for executing a major corporate initiative in AsiaPac and LATAM. Additionally, as Client Onboarding Director at The Commons Project Foundation, Sandra designs service operations for digital health solutions and develops customer support processes for public sector and enterprise clients. In a voluntary capacity, Sandra contributes quality assurance expertise to The Trussell Trust, supporting food bank operations. Previously, Sandra spent over two decades at British Airways, holding multiple roles that focused on enhancing customer experience and optimizing operational efficiency in global lounges. Sandra holds a Master's degree in Social & Organisational Psychology from The London School of Economics and a business degree from Universität des Saarlandes.