Marcia Devchand

Marcia Devchand is a seasoned professional in voice recording engineering with extensive experience in the field. Currently serving as a Senior Verint Voice Recording Engineer at HSBC since May 2022 and as a Senior Voice Recording Engineer at Trusted Data Solutions, Marcia has developed a robust skill set in Verint and Nice applications support, including workforce management and recording applications. Previous roles include Verint Implementation & Support Engineer at DWP Digital and contractor in Voice & Video Engineering for Office 365 at Rabobank. Marcia’s career began at Capita IT Professional Services, where expertise was gained in Verint Applications Support and as a specialist in voice recording applications. With a strong background in technical support and collaboration with customers and vendors, Marcia excels in Tier 2/3 support as well as vendor, QA, and R&D support.