Melody Shears is a Customer Experience and Insights Specialist at Trustpilot since July 2022, with a robust background in customer service and management. Prior roles include Library Manager at Hertfordshire County Council and various positions at Secret Escapes, where responsibilities ranged from Customer Experience Manager to Customer Service Supervisor. Additionally, Melody has experience as a self-employed Chaperone in film/TV and theatre and served as a Drama Teacher at Stagecoach Theatre Arts. Relevant education includes a Professional Certificate in CX from The CX Academy and a Bachelor of Arts in Performing Arts from Bath Spa University.
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