Pooja Sachan

Pooja Sachan is an accomplished professional with extensive experience in customer success, product management, and optimization across various industries. Currently serving as a Senior Customer Success Generalist at Prospect since April 2025, Pooja also provides advisory services to early-stage startups and hosts at Airbnb. Previously, Pooja held significant roles at Growfin.ai, Whatfix, and audibene, focusing on customer success, lead management, and website optimization for multiple regions. Early career experience at Amazon involved sales, marketing, and investigations, where Pooja honed skills in data analysis and process optimization. Pooja holds an MBA in Marketing and Operations from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor's degree in Instrumentation and Control Engineering from SRM IST Chennai.