Igor Andre

Igor Andre is an experienced professional in customer success and implementation, currently serving as the Founding Customer Success Manager at Trym since May 2020. In this role, Igor has delivered over 1000 training workshops and developed comprehensive training materials that improved user engagement. Prior positions include Senior Implementation Specialist at Trellis, where Igor eliminated a 10% customer churn rate during implementation and trained more than 100 new clients. As a Technical Support Analyst at ringDNA, Igor configured customer accounts and effectively resolved support inquiries. Previous experience at LifeWorks involved managing customer success initiatives and fostering executive relationships, while earlier roles at Apple encompassed technical support, sales, and staff training, demonstrating a strong foundation in customer service and technology.