Laura Poole

Customer Journey Assistant Manager at TSB Bank

Laura Poole has a background in interior design, having obtained a Higher National Diploma in Interior Design from Gloucestershire College. Laura has worked in various roles in the banking and data science industries, including positions at TSB Bank as a Customer Journey Assistant Manager, Continuous Improvement Assistant Manager, Mortgage Servicing Team Manager, and Collections & Recoveries - Customer Service Consultant. Prior to their banking career, Laura worked as an Evictions Assessor at Vertex Data Science. Laura attended Cleeve School before pursuing their higher education at Gloucestershire College.

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Peers

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Timeline

  • Customer Journey Assistant Manager

    October, 2019 - present

  • Continuous Improvement Assistant Manager

    August, 2016

  • Mortgage Servicing Team Manager

    August, 2013

  • Collections Recoveries Customer Service Consultant

    July, 2010