Alexandr Ivanov

Alexandr Ivanov is an accomplished professional with extensive experience in operational leadership and client relationship management. As the Operational Director and Director of Client Relationships at TSUM Moscow since January 2016, Alexandr has demonstrated expertise in enhancing operational efficiency and client engagement. Prior to this role, Alexandr served as the Head of System of Privileges & Employee Loyalty at Sberbank from December 2014 to January 2016, where skills in developing and implementing employee loyalty programs were showcased. Alexandr's earlier experience includes leading CRM and loyalty initiatives at X5 Retail Group and managing quality systems at Effortel. Alexandr's career began as Chief Metrologist and Quality Director at Kolomenskiy Center Metrology & Standardization. Educational qualifications include an engineering degree from Bauman Moscow State Technical University and a law degree from the Moscow Academy of Economics and Law.