Ashley Timbrook

Ashley Timbrook is an experienced Product Manager currently at TTEC Digital since January 2022, where management of AI solutions is a primary focus. Previous roles include Senior Client Success Manager at Sharpen, and various positions at Genesys, including Technical Strategy and Innovation Manager for Genesys University, where Ashley oversaw the implementation of a new learning platform. Additional experience encompasses product adoption management and project management roles aimed at enhancing customer experiences. Ashley's career began with positions in media and communications, including a Graduate Assistant role at Ball State University and involvement with WIPB-TV and Good TV. Educational credentials include a Master’s degree in Information and Communication Sciences and a Bachelor’s degree in Telecommunications, both from Ball State University.