Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences.

Software

Sharpen

Sharpen's headquarters in Indianapolis, IN, United States

Melissa Schmitz

Ian Hovde

Jairus Oliver

Pam Hynes

Matthew Richardson

Cal Taylor

Ken Richard

Nick Newsom

Joseph C.

Eli Arthur

Katelyn Tranchida

Ashley Hicks

Matt Kidman

Grant Knight

Jacob Miller

Maxwell DeFilippis

Elena Neskoromny

Jeremy Bradley

Adam Johnson

Mike Peterson

Landis Bryson

Austin Rowe

Richard Kaplan Jr

Brandon Tate

Matt Panetta

Nelson Wong

Zachary Taylor

Nolan Read

George Roumain

Rebecca Ervin Burdick

This department focuses on ensuring clients achieve their desired outcomes while using the company's products or services.

Customer Success

The Engineering Team at Sharpen is responsible for designing, developing, and maintaining the cloud-native contact center platform, ensuring it delivers seamless customer experiences. They collaborate on software architecture, implement robust solutions, and optimize performance through DevOps practices and site reliability engineering. This team also focuses on quality assurance and continuous integration, supporting both the backend infrastructure and user-facing features.

Engineering Team

This department focuses on providing support and solutions to enhance customer satisfaction and experience.

Customer Care

This department is responsible for managing customer relationships and driving revenue through sales initiatives.

Sales Department

This department is responsible for designing, developing, and maintaining software applications and systems.

Software Development

This department focuses on designing, building, and maintaining cloud-based applications and infrastructure.

Cloud Development

Sharpen

Org chart

Teams

Customer Success

Engineering Team

Customer Care

Sales Department

Software Development

Cloud Development

Offices

Sharpen

Org chart

Teams

Customer Success

Engineering Team

Customer Care

Sales Department

Software Development

Cloud Development

Offices

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