Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences.

Software

Sharpen

Sharpen's headquarters in Indianapolis, IN, United States

Charlie Newark-French

Cal Taylor

Jairus Oliver

Nick Newsom

Matt Bos

Melissa Schmitz

Pam Hynes

Ken Richard

John Anderson

The Engineering Team at Sharpen is responsible for designing, developing, and maintaining the cloud-native contact center platform, ensuring it delivers seamless customer experiences. They collaborate on software architecture, implement robust solutions, and optimize performance through DevOps practices and site reliability engineering. This team also focuses on quality assurance and continuous integration, supporting both the backend infrastructure and user-facing features.

Engineering Team

The Marketing and Sales Team at Sharpen focuses on driving customer engagement and revenue growth by developing strategic marketing campaigns and sales initiatives. They work collaboratively to enhance brand awareness, optimize customer experiences, and ensure client success through effective communication and relationship management, ultimately contributing to the overall success of the cloud-native contact center platform.

Marketing and Sales Team

The Leadership Team at Sharpen is responsible for setting the strategic direction of the company, overseeing operations, and driving innovation within the cloud-native contact center platform. Comprising key executives such as the CTO and COO, this team collaborates to enhance product development and operational efficiency, ensuring that Sharpen delivers exceptional customer experiences.

Leadership Team

The Customer Support and Operations Team at Sharpen is dedicated to ensuring seamless customer experiences by providing technical assistance, managing cloud operations, and overseeing cybersecurity measures. They collaborate to streamline processes, resolve customer inquiries, and enhance system performance, while also integrating financial oversight and project management to support the company’s growth and customer satisfaction initiatives.

Customer Support and Operations Team

This department focuses on ensuring clients achieve their desired outcomes while using the company's products or services.

Customer Success

This department provides strategic direction and oversight for the organization's operations and overall vision.

Sharpen

Org chart

Teams

Engineering Team

Marketing and Sales Team

Leadership Team

Customer Support and Operations Team

Customer Success

Executive Leadership

Offices

Sharpen

Org chart

Teams

Engineering Team

Marketing and Sales Team

Leadership Team

Customer Support and Operations Team

Customer Success

Executive Leadership

Offices

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