Marlo Oriente H.

Marlo Oriente H. is a seasoned technology professional with significant experience in cloud development and engineering, particularly in Genesys Cloud solutions. Currently serving as Principal Engineer and APAC Team Lead at TTEC Digital, Marlo oversees the technical architecture and implementation of various systems, including API and CRM integrations, workforce engagement management, and ACD configurations. Previous roles include Professional Services Consultant at Genesys and Associate Systems Engineer for PureConnect, with a deep background in contact center technologies, API integration, and system configuration. Marlo has also held positions in technical support, business development, and education, demonstrating a diverse skill set ranging from IT support to counseling. Education includes a PostBaccalaureate Certificate in Information Technology from the University of the Philippines and a Bachelor of Science in Psychology from the University of Santo Tomas.