Dimitrios Bourtzi

Dimitrios Bourtzi is an experienced professional with a diverse background in customer service, operations management, and procurement. Notable experience includes roles as an Operations Supervisor and L2 Agent for Singapore Airlines at Teleperformance, where Dimitrios effectively managed flight disruptions and supervised a team of customer care agents. Experience also encompasses a position in shore excursions at sea chefs for TUI Cruises, where personalized guest consultation and excursion operations were key responsibilities. Transitioning into procurement, Dimitrios held positions at Phoenix Engineering, ultimately supervising a team in the procurement of construction materials. Currently, Dimitrios serves as a Customer Success Account Manager for Adobe at TTEC, focusing on client relationships and digital transformation solutions. Academic qualifications include a Bachelor's degree in German Studies from Freie Universität Berlin and ongoing studies in German Language and Literature at Ethnikon kai Kapodistriakon Panepistimion Athinon.