Gaby Gutierrez

Gaby Gutierrez is a seasoned professional with extensive experience in workforce management, currently serving as the Director at TTEC since March 2014. In this role, Gaby provides vision and leadership to a team in the Workforce Management organization, focusing on Real Time Management, Intraday Analysis, Forecasting, Scheduling Capacity, and Budget Models. Prior to TTEC, Gaby held various senior roles at Sykes from February 2003 to February 2014, including Sr. Workforce Manager, Workforce Manager, and Sr. Workforce Management Analyst, contributing to the development and implementation of effective workforce strategies in the Latin America region.