Gercie Toreno is a Senior Manager at TTEC Philippines, specializing in service delivery and customer-centric solutions. With over 10 years of experience in contact center management, Gercie has a proven track record of optimizing operations and enhancing employee engagement. Previously, Gercie served as a Service Delivery Manager at TeleTech Philippines, where they focused on KPI analysis and performance optimization. Gercie holds a Bachelor of Science degree in Information Technology from Jose P. Rizal University.
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