Hugo Flores is an Operations Director at TTEC, where they oversee operations and client management for multiple lines of business within the financial services sector since 2019. With over a decade of experience, Hugo has previously served in various roles, including Sr. Manager and Site Lead at TTEC from 2014 to 2019, and as a Process Supervisor at Semperian in 2006. Hugo holds an AAS in Computer Information Systems from Aims Community College, which they earned in 2012. They are Six Sigma "Green Belt" certified and have developed expertise in managing cross-functional teams in highly regulated environments.
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