Jayesh Khapandi

Jayesh Khapandi is an experienced professional with a diverse background in fraud analysis, administrative assistance, customer service, and engineering. Currently serving as a Fraud and Chargeback Analyst at TTEC since July 2015, Jayesh specializes in processing digital chargebacks and mitigating losses for clients in the e-commerce travel sector by managing disputed cases across various payment platforms. Previously, Jayesh held the position of Executive Administrative Assistant at Hankishan Surimi Pvt. Ltd., where responsibilities included office system management, team supervision, and client liaison. Prior experience includes a role as a Gateline Assistant at NATIONAL EXPRESS EAST ANGLIA TRAINS LIMITED, delivering customer service and ensuring safety standards, and a position in the Graduate Talent Pool Scheme at Ford Motor Company, focusing on production simulation and process improvement. Jayesh holds a Bachelor of Engineering (Honours) in Electrical & Electronic Engineering from the University of East London.