Karen Johnson is an experienced customer advocacy account manager at TTEC since February 2021, with a strong background in program and project management across various financial institutions. Previously, Karen held the role of program manager (consultant) and senior program manager at Citizens Bank, where significant contributions included managing a $14MM Contact Center migration project that delivered $22MM in savings, and completing a multi-million dollar program initiated in 2008. Karen has also served as a management and project management consultant for Santander Bank, focusing on the CCAR program and managing master data set transitions. Early career roles include project management positions at Dunkin' Brands and regulatory project management at Citizens Bank, among others. Karen's educational background includes marketing studies at Johnson & Wales University.
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