Percy William Palma is currently the Operational Excellence Lead at TTEC, focusing on maximizing margins and driving performance within operations. They have previous experience as a Workforce Team Lead at TeleTech Philippines and Real Time Analyst at CSS Corp, where they excelled in monitoring processes and maintaining communication with team members. Percy also held roles at Sutherland Global Services and Teleperformance, specializing in real-time analysis and workforce management. They earned a Bachelor's Degree in Information Technology from AMA Computer College East Rizal, which they completed in 2010.
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