Pratikkumar Upadhyay

Pratikkumar Upadhyay has over 14 years of experience in the customer service and operations field, with a current position as Manager of Service Delivery at TTEC since November 2009. In this role, Pratikkumar leads content moderation, account integrity, and fraud prevention initiatives, managing a team of approximately 150 specialists and leaders to achieve performance targets. Pratikkumar's previous roles at TTEC include Operations Supervisor and Operations Team Lead, where responsibilities encompassed team management, performance enhancement, and onboarding new agents. Prior to TTEC, Pratikkumar gained experience in customer support at Etech Global Services, Hidden Brains InfoTech Pvt. Ltd., and Magus Customer Dialog. Academic qualifications include a Bachelor of Arts in Psychology from Gujarat University and a Diploma in Electrical Engineering from Government Polytechnic, Himmatnagar.