Rich Goodchild is a dedicated Customer Success Director at TTEC, where they have been instrumental in driving client satisfaction and revenue growth since 2023. Previously, they served as a Customer Success Manager at TTEC from 2021 to 2023 and as an Account Manager and Operations Manager at Foundever from 2018 to 2021. Rich possesses strong communication and negotiation skills, complemented by a deep understanding of BPO industry trends. They hold a degree in Business Administration and Management from the Chartered Institute of Personnel and Development, completed in 2008, and are currently pursuing further education at St Helier Boys Jersey and Highlands College Jersey.
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