Phillip Brown

Phillip Brown is an experienced customer experience professional with a robust career in the travel and tourism industry. Currently serving as the Senior Customer Experience Manager for First Choice at TUI since July 2023, Phillip previously held the position of In Resort Customer Experience Manager at loveholidays, where responsibilities included managing the in-resort customer journey globally. Phillip's extensive background at TUI includes roles as Service Delivery Team Manager, overseeing large teams and focus areas such as customer experience and staff engagement, and as Recruitment Executive, identifying and selecting talent for various roles. Earlier career experiences include working as an Event Planning Specialist at The Eventa Group and as an Overseas Rep for Thomas Cook, where roles involved organizing events and providing customer service in various destinations. Education includes attendance at Worthing College and Durrington High School.