Danielle Hesselden Tap.cert

Danielle Hesselden is a Lead Training & Delivery Consultant at Tunstall Healthcare (UK) since July 2012, where leadership of a UK-wide team supports digital transformation initiatives, including the national IP switch and VoLTE rollout. Previous experience includes delivering in-depth training on Tunstall’s ARC platform and facilitating service redesign workshops to enhance operational readiness. Prior roles include Software System Trainer at Soft Options (Computer Systems) Ltd, where structured training was tailored for diverse client needs, and Quality Analyst at British Gas, focusing on quality assurance for call centre operations. Danielle is currently pursuing a Chartered Manager Degree Apprenticeship in Business Administration and Management at York St. John University, commencing in September 2024.