İlknur Kılıç Demirel

İlknur Kılıç Demirel is a seasoned professional in customer experience management, currently serving as a Digital Experience Senior Specialist at Türk Telekom since July 2013. Previous experience includes a role as a Corporate Customer Experience Management Specialist at Turkcell Superonline and an early position as a Customer Relations Trainee at CEVA Logistics. İlknur has a strong background in monitoring customer processes, analyzing experience criteria, developing improvement strategies, and managing complaint operations. An academic foundation in Business Administration from Marmara University complements a comprehensive skill set focused on enhancing customer satisfaction and contributing to effective business development initiatives.