İlkay MUTLU

İlkay Mutlu is currently the Master Lead Customer Experience Manager at Turkcell, where they focus on enhancing customer experience across call center and written channels. With a career spanning over a decade in customer service and management, İlkay has held various roles including Area Customer Service Manager and Senior Voice Of Customer & KPI Manager at Turkcell Global Bilgi. They hold multiple degrees, including a Bachelor's in Sociology from Istanbul University and a Master's in Business Administration from İstanbul Kültür Üniversitesi, and are currently pursuing a Master's in Management Information Systems at Bahçeşehir Üniversitesi. Their expertise blends technology with sociological insights to adapt to evolving customer expectations and improve operational excellence.