Jermaine Rampersant II

Jermaine Rampersant II is a skilled IT professional with extensive experience in technical support and service desk roles across various companies, including Turner Techtronics, Inc. and Moody's Corporation. Currently serving as a Service Desk Agent at Turner Techtronics, Jermaine has previously held positions such as Technical Support Analyst at Moody's Corporation and Service Desk Analyst at AMC Networks, providing tier 1 and 2 remote support for Windows and Mac users. Their expertise includes managing Office 365 environments, Active Directory, and executing server maintenance. Jermaine's career has also encompassed roles in quality assurance, desktop support, and IT training, showcasing a comprehensive background in IT service management and client support. Jermaine holds a High School Diploma in General Studies from Holcombe L Rucker School of Community Research.